Service & warranty

The service for our spa baths is provided by Sunpa Service Nederland, further referred to as SSN. This company also takes care of the transportation and installation of the spa. SSN will also handle any malfunctions.

You will find a form to report a malfunction on the SSN website. More information can be found on the website of Sunpa Service Nederland, which can be found at www.spas-service.nl.

From the date of installation, we grant a warranty of 5 years on the cockpit, 2 years on the housing, 2 years on all electrical and technical parts such as the pumps, jets, hoses, LEDs, control unit, etc. and 1 year on the heater and the ozonator. You can conclude an extra service contract with SSN in addition to the usual factory warranty.

SSN will fully inform you about this at the time of installation. The warranty expires when one or more parts break down due to a malfunction as described in the disclaimer below. Read these before using the spa.

Disclaimer

Damage as a result of improper use, normal wear and tear and defects that do not significantly affect the operation or value of the device are not covered by the warranty.

The warranty also expires in the event of repairs by installers not recognized by us and / or use of non-original parts. Neither the supplier nor the seller are responsible for incorrect installation, misuse, or modifications made by the buyer.

Modifications are any action that could cause the spa or any part of the spa to malfunction or make the control system unsafe. Damage caused by incorrect support is not covered by the warranty.

The owner of a Sunspa hot tub is responsible for the correct condition of the support base at all times. Misuse is any use of the spa inconsistent with the manual or use of the spa for purposes for which it was not designed.

This includes, but is not limited to: use of the spa that is not intended for private use; using the spa whirlpool where the water temperature rises above the maximum range; damage from a dirty, clogged or scaled filter; damage caused by trichlorinated and acidic liquids or other unsuitable maintenance products; damage to the shell or parts of the spa caused by improper water maintenance; damage caused by frost; Damage caused to the shell by leaving an empty spa in the sun without a seal.

The supplier or the seller is not responsible for physical or material damage, under any circumstances.